Management and Leadership Development

Management and Leadership Development Certificate Programs

The blended learning format of these two, three-month learning series includes one monthly half-day session at CCM, a monthly two-hour virtual session and focused reading and/or discussion board assignments. Course includes a personal behavioral assessment, interactive in-person sessions and some independent work. Time requirement for all assignments, in-person, virtual and independent is approximately 20 hours.

Choose The Program That Best Fits Your Development Stage!

Foundations of Management

Program Description: This course is intended for newly promoted managers or those with supervisory responsibilities who have had limited formal management training.

Session One: Transition to Management

The four primary functions of managers are planning, organizing, leading, and controlling (P-O-L-C). Further, effective managers cultivate a range of competencies that encompass personal, interpersonal, group, and organizational skills.   This session focuses on how to successfully transition from individual contributor to managing/supervising others, by breaking down the four functions and exploring personal and interpersonal skills that are key to effective management.  BDT 126

  • Identify your natural management style
  • Discuss how to build trust & rapport
  • Review methods to delegate effectively
  • Uncover common new manager missteps

Session Two: Setting Expectations & Managing Performance

This session includes developing consistent practices for effectively setting individual and departmental goals, coaching employees, and addressing performance concerns.

  • Identify how to set expectations and goals
  • Discuss how to address performance concerns
  • Practice methods to coach for performance
  • Examine the importance of developing your team

Session Three: Managing with Emotional Intelligence

Emotional Intelligence (EI) is a critical success factor in the workplace, this session will explore how developing Emotional Intelligence can take management skills to the next level.

  • Identify the key components of Emotional Intelligence
  • Gauge your current level of Emotional Intelligence
  • Examine how competing priorities can impact your management behaviors
  • Develop strategies to cultivate Emotional Intelligence with your team

Enhanced Leadership Development

Program Description: This course is intended for individuals who have been in a management or supervisory position for at least a year, have some formal managerial training or want to enhance leadership skills and prepare for greater leadership responsibilities.

Session One: Building Influencing and Decision-Making Skills

This session addresses how to use influence to manage relationships and examines the decision-making process. Build skills that foster rational and effective decisions.  BDT 127

  • Identify six types of influence
  • Examine the difference between power and influence
  • Discuss the decision-making process
  • Review the types of decisions you are required to make

Session Two: Enhanced Performance Management

This session will explore how to identify, address, and resolve conflict between team-members. We will also review the change process and discuss how to positively guide your team through change.

  • Identify underlying causes of conflict
  • Review a conflict resolution model
  • Examine two perspectives on organizational change
  • Create a conflict and change management action plan

Session Three: Fostering a High-Performance Team

This session will explore the development cycle of teams, the crucial role of managers play in promoting employee engagement, and the importance of building a diverse team. We will also explore behavioral interviewing techniques.

  • Identify the phases of team development
  • Review factors that cultivate employee engagement
  • Examine how to foster a high-performance team
  • Practice behavioral interviewing
Course CodeCourse TitleCEUs
BDT-126Foundations of Management1.8
BDT-127Enhanced Leadership Development Certificate Program1.8
Course usage information

Foundations of Management

Intended for newly promoted managers or those with supervisory responsibilities who have had limited formal management training. Session One: Transition to Management Focuses on the successful transition from individual contributor to managing/supervising others, by breaking down the four functions of management and exploring personal and interpersonal skills that are key to effective management. Session Two: Setting Expectations & Managing Performance Develop consistent practices for effectively setting individual and departmental goals, coaching employees, and addressing performance concerns. Session Three: Managing with Emotional Intelligence Emotional Intelligence (EI) is a critical success factor in the workplace. Explore how developing Emotional Intelligence can take management skills to the next level. BDT-126.


Course usage information

Enhanced Leadership Development Certificate Program

Intended for individuals who have been in a management or supervisory position for at least a year, have some formal managerial training or want to enhance leadership skills and prepare for greater leadership responsibilities. Session One: Building Influencing and Decision-Making Skills Use influence to manage relationships, examine the decision-making process, and build skills that foster rational and effective decisions. Session Two: Enhanced Performance Management Explore how to identify, address, and resolve conflict between team members. Review the change process and discover methods to positively guide your team through change. Session Three: Fostering a High-Performance Team Understand the development cycle of teams, the crucial role that managers play in promoting employee engagement, and the importance of building a diverse team. Behavioral interviewing techniques will be explored. BDT-127.